If you were a customer before the release of the Meisterplan Editions on 01/01/2022, you have been transitioned to our Pro Edition with your current number of resources at your current price. Below we have answered the most frequently asked questions about the transition.
More details on Editions:
Frequently Asked Questions
Q: We are on an annual billing cycle with the next payment due in 2022. Will I have to pay the new prices then?
A: As long as you stay in the Pro Edition and do not increase or decrease your resource package, your price at renewal will remain the same as your current price.
Q: We want to switch from a monthly to annual subscription. How does the price change affect me?
A: The new pricing goes into effect January 1, 2022. After that date, switching from a monthly to an annual subscription will not cause the new pricing to be applied as long as you are not changing your Edition or increasing or decreasing your resource package.
Q: We want to switch from yearly to monthly subscription. How does the price change affect me?
A: The new pricing goes into effect January 1, 2022. After that date, switching from an annual to a monthly subscription will not cause the new pricing to be applied as long as you are not changing your Edition or increasing or decreasing your resource package.
Q: We agreed to special terms. How are these terms affected?
A: We will honor the terms of your contract, please contact sales for more information.
Q: There is another department in our organization interested in purchasing Meisterplan in the near future, but they will need their own system. Will we have to pay the new prices?
A: Please contact sales who can give you a quote based on your specific situation.
Q: With the introduction of the Editions, will we lose functionality that is available in our current Meisterplan system?
A: No. All customers will be automatically transitioned to the Pro Edition - with the current licensed number of resources. The Pro Edition includes all functionality currently available in Meisterplan, as well as all future updates to the Pro Edition.
Q: Can we choose to upgrade to a different Edition than the Pro Edition?
A: All customers will be automatically transitioned to the Pro Edition. If you are interested in one of the other Editions, please contact your personal Customer Success Manager who will be happy to assist you.
Q: Will the switch to the Editions cause any downtime to the Meisterplan system?
A: No. The changeover to the Editions will take place in the background so that you can access your Meisterplan system at any time.
Q: With the introduction of the Editions, will there be any changes that we will need to make on our own?
A: No. All changes, including the technical changeover to the Editions will be done automatically by us.
Q: As a customer, I will be migrated to the Pro Edition, but I see that only the Premium Edition offers the option to choose between available hosting locations. Does this mean that my data can be transferred to another data center?
A: As a valued customer, we will not change your hosting location. In general, customers with the Pro Edition will automatically be assigned to the hosting location nearest to their company location(s). If additional hosting locations are added in the future, and you prefer to choose your hosting location at that time, then you can do so by upgrading to the Premium Edition.