Question: What can I do if my data (projects, resources, allocations, etc.) is lost or overwritten?
Answer: If you or a colleague has created a backup of the data via Excel Export, you can restore your Meisterplan data by importing that Excel file. The data will reflect whatever was current in your system at the time of the export.
Regardless, we are happy to help you restore your data from the automatic backups created in our infrastructure. The only requirement is that you have licensed Meisterplan as Software as a Service (SaaS) and do not host it in your own environment ("On-Premise"). Simply contact our Customer Success Team at email@example.com and let us know the point in time to which you want your data restored.
As stated in our Terms of Service, we will back up all SaaS system data at least once every calendar day for a period of 30 days.